I don't like how they use members for false advertising. For instance: I did their trial period. After that I got bombarded with emails that Matches wanted to communicate with me. Did these paying matches know that I was trying out for free? Is my match left open with them and I never communicate with them and they don't know what ever happened to me. Am I just a number? This is the straw that broke the camel's back. I closed my account. The next day I got 2 emails from two matches who wanted to communicate. The manager tried to tell me it was a lapse period when I called to complain. Are they doing this to entice me to rejoin? And, I found out that when you are not a member of eharmony by terminating your membership, they leave you up as just "closed". A feature that is used by all who are not interested in this match for a variety of reasons that only you can pick from a list of options that Eharmony provides. They said they are protecting me by not disclosing the truth of me no longer being a member. How does that hurt me? It hurts Eharmony. It is one less number for them. They care about us? HELL-it is a business! They care about Eharmony and their jobs. Yes, you have to watch out for scams by the matches but you have to watch out for Eharmony, too.

eHarmony_Consumer_Complaints

Half the time I cant log on to your wab site.I find it fustrating

eHarmony_Consumer_Complaints

I joined E-Harmony and have met one or two really nice people so I don't totally hate the site...but I have now learned to be very careful. Ladies, beware of Green Cowser. I don't have proof he's a scammer but there were so many red flags: widower, international job, by the second or third email his spelling and grammer had totally disintegrated, signed up as from Illinois but couldn't altogether explain why he was now living in Ireland. The last was particularly funny in light of the fact he regularly told me he loved "honesty to the core" and I must always tell the truth with him... Then, the kicker, he said I was his ideal woman after only a couple emails...(on what continent does THAT really happen). I went searching on the net...didn't find his name but hmmmm...there was a Green Scott listed on a scammer's website with his same phone number in the same city...and this guy too signed off by saying "Cheers" or "regards" all the time. You'd think they'd kinda learn to vary small details like that.

eHarmony_Consumer_Complaints

I was sent a match named CHARLES RYDER from Tucson. When he began communicating, his name came up as CHARLES SHULTHEIS. He is using a stolen identity! He is actually in Nigeria and after saying all the "right" things, he will ask you for money to fly home since he can't cash his check from an American Bank. According to the man whose identity he has stolen, at least 30 women have called him to check the identity. This man is very smooth and has an answer for everything.Beware!

eHarmony_Consumer_Complaints

I just sat here and read this entire page. What is the matter with you people? Are you not living in the 21st century? Do you not have access to any form of mass communication? (Obviously you do, you're here.) Then why are you wasting your time and money on one of the biggest scams known to mankind, namely eHarmony? The first red flag is their commercials. Listen carefully. "Log on today and review your matches for free." And that's all you get to do for free. You can't see photos. You can't communicate. The second red flag is any site that asks you for a credit card number for a 'free trail.' If it's free why do they need your credit card number? C'mon people. Are ya getting it yet? The third red flag are guys that have lives that are just incredibly unbelievable. Guess what? Any man that has the kind of life that these guys claim to have wouldn't be trolling an online dating site looking for a mate. Do you have any idea how many beautiful, wealthy, intelligent women that kind of guy meets in a week? You don't have that many fingers and toes to count them on. There are online sites that don't charge a dime. Try googling '100% free no credit card inline dating' and see what happens. And the good part is at least the guys on those sites are smart enough not to waste their money on eHarmony.

eHarmony_Consumer_Complaints

after subscribing for three months and not finding the service useful at all, i just decided to let my subscription lapse when the three months were up. I just received an email that my subscription was automatically renewed for one more month! I immediately called customer service and was told it is their policy to not refund money for automatic renewals. I asked to speak to a manager who, after I let him speak, and then I spoke. after I finished telling him my dilemma, he became immediately defensive and accused me of not letting him speak and also offered to have someone send me an email from eharmony. I asked if there would be any possibility of a refund, he said simply ,"NO." The most unfair part is that I have been charged for a service that I have not and will not use. Eharmony could cancel my subscription today and they would have nearly an entire month that they would not have to provide their service to me. I feel scammed by the vague 'policy' of automatic renewal without the possibilty of a refund when I was straightforward with them right away, before the service I have already benn duped into paying before the service can be delivered.

eHarmony_Consumer_Complaints

I posted here earlier about Patrick Olile. I never did truly find out that he was a scammer, but I had such a gut feeling that I blocked him from my email and closed the match on eharmony. I am also notifying yahoo about his account there. This has so scared me to the point that I feel I can't trust anyone on eharmony and will be canceling my account. I'm really glad I decided to google bad eharmony stories... To everyone else watch out for Patrick Olile.

eHarmony_Consumer_Complaints

I am so glad I found this site. I have been duped! I feel like a bit of a fool but at least I only lost a little face and no money. I have been a subcriber off eHarmony on and off since 2003. I have met several wonderful men over the years on that site and others. In fact, my last boyfriend and I met on eHarmony. Out relationship ultimately ended but we are still great friends. Recently, while recovering from a back injury and feeling somewhat sorry for myself, I got several matches and started communicating with several potential dates. I think I have a pretty in tune intuition and am intelligent enough to know a scam when I see one. But, they are getting better and better. I "met" a man named "Peter" on eHarmony who claimed he lived in Lake City, FL. He said he was born there of Russian parents. He was widowed (his wife died in a plane crash...red flag 1)and he had a 10 year old son. He claimed to be an antiques dealer, dealing mostly in beads and African sculpture. Well, I was intrigued enough to at least talk to him online. We exchanged emails but mostly communicated via Yahoo IM. He was very sweet and I even overlooked the poor grammer (one of my pet peeves). I tried asking lots of questions but,was somehow always diverted or asked why I was questioning his motives. I googled his name and found one antiques dealer from another country who was dead. I even searched for his business. He said he owned a store in Florida. I never found it. But, I let it go on. Besides, he was very flattering and quickly said he had deep feelings for me. I was very resistant...even just ignoring him for several days. After a week or so of instant messaging, he said he's call me but, couldn't because his calling card was out of points but, he called it tariffs...which is odd phrasing for someone raised in the US but, I just ignored it. Eventually he said he and his son Tommy were going to London for an art exhibition. He was taking his son because he did not have anyone to keep him. He ws very convincing..telling me about what he was buying and the things they were doing in London. He even said he bought Tommy a PSP3 to keep him busy while he was working. (Sound familiar?) It was in London that he finally gave me a phone number. He said he wanted us to talk and get to know each other better. So, he gave me a number and I boughgt a calling card and finally called him. He had a wonderful accent but, definitely not native of Florida or Russia. I even commented that he sounded French. I told him that I had dated a Frenchman for a few years and they had the same accent (Red Flag). We talked for several hours over the course of a few days. He was very convincing. He promised me that I would never have to work if I didn't want to. He would take care of me for the rest of my life if i would good wife to him and mother to his son. I think he could sense my intrigue and possibility of having a charmed life filled with travel. So he ran with that. He promised to take me to Paris on his next buying trip. It was almost as if he'd read my journal. haha He wanted me to coe to Lake City to see his home and meet his son, meet my parents, and then get married. He even went as far as to have me talk to his "son" on the phone. He was vry sweet and convincing. I was very hesistant but, was beginning to get worn down by his promises. Well, he was supposed to leave London this Wednesday and then go back to Florida. He said he'd come see me in California as soon as he returned. He said he wanted to move quickly so no other man would take me. He even said he already had an antique ring to present to me. hahahah. So Wednesday and Thursday came and went and I did not hear from him. I sent him an email just to see if he had arrived back in Florida. Finally this morning he was on Yahoo IM. He said he tried calling me again but could not get through. He professed his love again and how much he missed me and we would soon be together (should have know better). Then he asked me if I had read his latest email. I hadn't. He said, read it first and then we'll talk after he and his son go out for a bite to eat. Well, I read it and it was a long winded story about thousands of dollars of duties and taxes he didn't account for when having his goods shipped back to the starts. He paid it and his hotel bill but, was still coming up short on money for his and his son's return flights home. C'MON! He just needed a small token....$1200 to get the ticket. He said Tommy asked him to borrow it from me and he'd pay me back when he came to California. Yeah right! So......I let it sink in, got a little sad at not meeting my prince, and mad at being duped. Well, I don't have any money to send even if I wante to. I sent him a lovely email titled: NICE TRY. Hopefully he's stewing in his own juices for wasting his time on me. hahaha I tried to emial eHarmony to let them know about this person on their service. I sent my compaint to the address they list on the site but it was bounced back to me. (figures). Thanks for this site. The red flags were there and I was just too hopeful to listen to them. I hope my story helps someone else just as the stories here have helped me.

eHarmony_Consumer_Complaints

Eharmony sucks so bad! I personally did not use it but my mother did and now my life (and my sisters) is a living freaking hell!!!!! She married her Eharmony match 2 years ago after dating for a year, they have nothing in common, he doesn't fit in with my family and is a total freak/weirdo!!!!!They started marriage counseling one year into their marriage! Please for the sake of your children do not use Eharmony! Oh and they turned down my manager because shes white and prefers to date black men! Ridiculous....E HARMONY SUCKS!

eHarmony_Consumer_Complaints

I have met a Patrick Olile from LA, California who is in Africa on business. He is supposed to be Croatian. He works in the mentioned Chemical Engineering. Anybody else met him? I haven't been talking to him long and am a person who is cautious so I decided to google various things and found this site. I am now concerned he is going to turn out to a scammer....

eHarmony_Consumer_Complaints

Look out for a guy who claims to be PATRICK HALLEWELL -- he claims to be from Seattle, Washington. He showed all the signs of fraud (thanks to this website) and sure enough after he "tried" to charm me, and then hit me up for money! What a dork!

eHarmony_Consumer_Complaints

Oh my stars! This website kept me from a lot of heartache! E-harmony matched me with two guys. One was NICK CLARK FROM NASHVILLE, TN. Like many of these posters said, he was widowed and overly romantic in tone (to a suspicious nature). How can you start talking so romantic after just one e-mail -- duh! He became very quite upset when I would not respond to his e-mails (through yahoo messenger)even after I had told him that I had met another (#2 -- another scammer!). Sure enough, "Nick" said that he was a contractor, working on roads and bridges. However, when I told him "No more, I am communicating with someone else now" he was very upset and told me that he needed a CAF. I told him I had no idea what that was and why did it involve me? "Nick" said it was a Contract Approval Form and he was now in Africa and needed $1300, but he would pay me back (yeah, right!). I immediately canceled his name from my yahoo account and made sure I was to not receive any other communication from him. Now by now, I have been conversing with a Norwegian named "Patrick" -- a "mechanical engineer for an oil company, widowed". (Gee, does this ring a bell?) He, too, was quickly and overly romantic, incredibly thick accent. I asked him when he was back on shore, where did he live and he said a hotel room. I asked, "So where is your car"? He said it was in a garage that he pays for monthly. I also asked, "Where are your belongings"? He answered, "They are all in Norway". I must admit, he was very charming. However, I asked him where his son was and he said he was with his deceased wife's father. Guess where the father lived? Africa! Surprise, surprise! But by then, I had already been given some very strong red flags and have stopped communicating with him. But thanks to this websight, I actually now know more about e-"harm"ony and some of the scammers tactics. On the flip side, I have heard some of my friends who have truly met someone very special. But this website was key to me not wasting any more time with the scammers, thanks to the "signs" to look for.

eHarmony_Consumer_Complaints

My research in web based dating sites has taught me that basically they are ALL scams. Not only that..it would be a cold day in Hell before I would pass out my credit card # on the Internet. Save your money...they didn't get ANY of mine ! hg

eHarmony_Consumer_Complaints

My research in web based dating sites has taught me that basically they are ALL scams. Not only that..it would be a cold day in Hell before I would pass out my credit card # on the Internet. Save your money...they didn't get ANY of mine ! hg

eHarmony_Consumer_Complaints

I have never thought that I was involved with this scam thing... just found out now. I came up with 2 men named Michael via eH in this subscription and they sent me e-mails from Nigeria or Mexico. The first Michael was like a man who somebody here describes - romantic, furious, heavy accent, poor grammer such as cos, mum, i (instead of I). I believed that he was real until he asked me for money. The amount he asked me was far beyond what we can imagine. These people are just mentally sick and always lie to themselves. I believe that eH is fully aware of this scam situation, but no warning in their site. Well, they have a safety tip link, but this type of thing should be warned like this site (Red and Bold). They have to spend more money to protect their customers than TV commcercials. If eH don't protect their customers, it's not a real business. What kind of business they are doing? Erica

eHarmony_Consumer_Complaints

I did not waste much time following this Henry Tetteh Scammer of Accura Ghana. I wrote to E-Harmony advising them that they are putting dirt on the face of Christianity plus reported all the documents this Tetteh guy emailed to: inform@fraudwatchers.org and to: www.romancescams.org. and it was confirmed a Scam documents. Some of these Scammers think that North American women just dropped off an apple tree yesterday and that we are not wise enough to find out. Enough already, we as North American Woman are smart and can find out stuff before these scammers can blink an eye. Beware Ladies, don’t fall for just anything - do some background checks before you get involved. And E-Harmony needs to be investigated and put back on the right track by the authority or the government. I wished that all of us who have been used for money by E-Harmony would all get together and do something about this Website (most scammers are using it as it is an easy web to use for them). A Smart Canadian Woman

eHarmony_Consumer_Complaints

I live in Northeast Florida, my husband and I recently became seperated after 13 years together because he molested my two daughters, starting at a very early age. I was going through some paperwork today and I saw that my husband, because unfortunately we are still legally married, has purchased a membership for E-Harmony. Not only is he still married, but he is an alleged child molester. How does E-Harmony check these people out. Yea he looks clean cut, he is an engineer, does not drink or smoke, but he is a pervert. I feel bad that he may prey on some unsuspecting lonely woman with children. Should I post his name on here? What should I do? God help who ever he hooks up with. He is a wolf in sheeps clothing. He is hispanic, and a civil engineer and from northeast florida, Jacksonville to be exact. He has 4 sons of his own, and is still married, although he must of lied about that in his profile. Please beware.

eHarmony_Consumer_Complaints

Eharmony ought to be called e-scams. Thankfully I joined for three months... at a cost of about $30... for the entertainment, it is on ok expense...but I certainly will NOT renew and will NOT suggest anyone else renew either! I have Never 'met' so many fake people, Men traveling to Africa, Ghana, and England, men who are widowed, men with 12 year old sons... and men who cannot even spell the profession they claim. EHarmony is disgusting. To "claim" to be a "christian" site gives Christianity a Horrible Name! Like others, I have sent information to eharmony, but they do NOTHING. Even when there is an identical picture listed for two different men, in two different locations. What a rip off!

eHarmony_Consumer_Complaints

I joined eHarmony a few months ago. I first was matched by a man whose name was supposedly James Brown from Atlanta. After about three weeks he informed me that he had to go to Ghana to build a bridge and that he would be back in 6-8 weeks. Told me that he would IM me daily. And, he did. However, about 2 weeks later he started asking me to western union money to him. I ended that relationship right then. Three days later I was matched with a guy named Steve Connolly from Ft. Myers, Florida. He sent me tons of pictures with him and his son. He claimed to be a diamond dealer. He told me that his wife had died and he wanted to find a new wife to help raise his 12 year old son who lived in New York with his sister-in-law as he travel abroad so much. He called me several times a day, he had a very thick accent and sent beautiful love letters to me. About a month into the communication stage he told me that he had to go to AFRICA to buy some gems. Begged me to wait for him, blah, blah, blah. He continued to call me via a cell that I've trace to England. About four weeks into his trip he calls demanding money as he was having problem with his gems getting through customs. He became furious when I said no. Another relationship terminated by me! eHarmony does not check out these men. I fear countless women have been defauded and probably heart broken. I've hired an investigator as eHarmony still has these men on their site. If I wasn't a savvy women I could of been taken to the cleaners. eHarmony is putting women at risk! Linda, Tampa, FL

eHarmony_Consumer_Complaints

Eharmony...Where do I start? I joined on 2/7/08 and among my first matches was Michael Brown supposedly from Annapolis, Maryland (USA)...actually after a month of communicating with him found that he was in Accra Ghana all along. He asked me to send him a lap top computer, said he was in Accra on business and his computer was not working. I was suspicious and declined to send him the laptop, despite our tentative, blossoming "romance". I was dumbfounded to find that he was a scammer even though every red flag was there for me to see. Since then Eharmony has matched me with at least 3 scammers a week many of whom have requested communication with me. Eharmony has removed 5 of my matches from their site and notified me (didn't state the reason for removal just that they are not responsible if I chose to continue communcating). In most cases I wrote emails to eHarmony with my concerns (the latest sent me a stage 4 communication asking me to write to his personal email address (cyruslarry@yahoo.com) I did an internet search and this email address came up on a scam website. EHarmony spends tons of money on advertising. Customer safety is not a priority. There are ways to make eharmony a safer dating site, but apparently they don't care enough. Or they are rolling in the dough and the profits are outweighing the complaints. Eharmony does not deserve the fairly good reputation it seems to enjoy. It is not a safe way to meet people, especially those of us who are/were naive about the dangers of internet dating. WARNING SIGNS: As stated by other posters on this site: Consistently poor grammar, unusual phrasing (for ex: they say they are American but use the word "mum" instead of "mom", "cos" instead of "because", etc. Too Much Information: They often write their whole life story in the first or second email. Often they are widow or have a child who has died. Careers involving: Engineering, Oil, Import/Export, Self Employed, Gold Dealers, Precious Minerals/Metals, etc. Pushy: They try to get too personal too soon. They are impatient if you don't respond quickly enough. They despise any sign that your are distrustful or suspicious. LOL. Overly romantic: If you received a romantic letter with poetic language, do an internet search of some of the key phrases. Chances are it came from a "love letters" website. They are great at cut and paste. They are anxious to get you communicating off of eHarmony. Eharmony is no safer, and no more effective than any other dating site. The 29 dimensions of compatability are just a MARKETING GIMMICK. Save your money. Use a free dating site, you will be just as safe and a few bucks richer. _ Brenda

eHarmony_Consumer_Complaints

I have noticed that several ladies received a match with Micheal Brown W.Haven, CT with a son named Mark only to discover that he is a scam artist from Ghana. I contacted the FBI about this snake. I too sent him some money to help replace his son's lost PSP3. It is sad that we trust people only to find out that we cannot feel anything after such situations. Now he is back on the site as a Latino or Hispanic. When he contacted me, he was Native American. In fact, he mispelled engineer. The poor mispelling is consistent among all of the scammers. Please take time to notice this. You will also notice that their "full profiles" are quite short. Once they get into Open Communication, they want to chat on Yahoo.com. Please don't do it. Once you refuse, they will leave you alone.

eHarmony_Consumer_Complaints

I can't believe in 2008 all these people can be so scammed. Ghana is the premier scam country. I used to work in a fraud dept and we had tons from there. And does no one watch the news or read papers? NEVER give anyone money. Never. Maybe your mother. That's about it. Even if you get a check from them that is MORE then they owe you. Come on people. Listen. Caring is one thing - stupid is quite another.

eHarmony_Consumer_Complaints

On eHarmony, the only guy that responded almost within 24 hours of signing up was this perfect match. I thought that his name was Ben Berko who lived in San Francisco, he had a foriegn accent that could be Danish, Black French. I beleive over a months time I was in touch with several men who claimed to be Benjamin Gray who had to go to Africa for one last gold buy. His father had the business, he was all alone in the world with a son whose mother died in childbirth. He went so far as to want me to accept shipment for the 2.6 million dollar gold that was buying. I must say I wanted this relationship so much that every time questioned everything that didn't make sense to me this guy had a very plausible answer. He wanted money and unfortunately I sent it, but not too late to lose lots more until a friend grew suspicious and did a web search and found the eHarmony consumer complaints. My eyes are wide open to all men now. This guy didn't want to meet in person until after the last gold buy. This guy was very slick and is a psychopath as he used me in all aspects: trust, faith in God, true love, forever love me, won't live without me. A real weak man. My daughter who is trained in fraud had her suspicions from the past, but I didn't let that stop me. But I know much better. I asked for the money back but needless to say two weeks later none has materialized. Further web search led to a website where women were seducing men, so it is not just directed at women. It is a business. What I believe the set-up is that somehow the scammers tap into a real person's profile, and intercept the communication somehow. It is unbelievable what people will do to other people. I can laugh some about it. It was a costly mistake and lesson all in one.

eHarmony_Consumer_Complaints

Joined for 2 months set me up with a scammer it turns out this guy is in Ghana first and last time on eHarmony for me

eHarmony_Consumer_Complaints

only, to my surprise. Had no idea of the many complaints about e Harmony until today after reading so many different stories. I did not do my homework of doing a search on e Harmony before subscribing with them for three months. Glad to say, don't expect anything done on any potential matches. My impression was because their located in Pasedena, Ca. USA. They were misleading Canadians today, that is not true to say the least.Its Americans and Canadians a like.I must admit their advertising strategies are unique in intising all kinds of people in the hope of a potential match.A lot of money was spent to advertise on TV, to lure potential victims like myself into their scam practices. Again I say, its my fault, out of pocket of only $110.00 Canadian funds, no big deal. One must only imagine how much money was lured in, in their coffers. Millions!. Its hard to imagine that the US government allows this kind of scam to continue on both sides of the border. Their licensed by the State of California,which is a sad event for the State to continue granting their license to do business. My story started in February 23, 2008. Intially had 34, potential matches, I discarded all because of profile and age differences. I wrote to them, that the ladies in question have the average age of 52.3 years of age. Out of 34 ladies, 22 had photos. My God, my mother looks better than they are. Of course one may ponder, a photo does not show the true person. I had a level 5 communication with the last one for a meeting of minds over a cup of coffee, perhaps I was wrong. Sorry to say, the poor lady was recently separated and had 4 children to support.Her profile said divorced with no kids. Later, I sent a memo to e Harmony to close all matches which were presented to me. A new set of re editing profile-matching was put in motion, looking for a lady from 18-45 years of age,I changed desired distances from 50 miles to 300 miles. As of today, no response, and I don't expect any. I research entitles not only finding out that all over North American, people have been misled and continue to be mislead. If any one wants to write a formal complaint letter to e Harmony : 300 N. Lake Ave., Ste., 1111 Pasadena, CA 91101 Phone: 626-795-4814 Fax: 626-585-4040 Or email to the many so called Management officials, here's their web site: http://www.pinoy.ca/eharmony/235 This Canadian is certainly out of pocket of $110.00. But the last! I will certainly email this memo(e Harmony Consumer Complaint Story) to this web site but also forward this same memo to all e Harmony board of directors. One may question my motives of even writing any formal compliant, for I know it will go to deaf ears. I do not wish to receive back any refund money. But I promise never to be lured to any such Scams again. If I had known the facts before hand, I rather have given my money to help children in need in my community, rather than making e Harmony's their pockets larger. Stay turn. will I ever get a response from them. I don't think so.

eHarmony_Consumer_Complaints

only, to my surprise. Had no idea of the many complaints about e Harmony until today after reading so many different stories. I did not do my homework of doing a search on e Harmony before subscribing with them for three months. Glad to say, don't expect anything done on any potential matches. My impression was because their located in Pasedena, Ca. USA. They were misleading Canadians today, that is not true to say the least.Its Americans and Canadians a like.I must admit their advertising strategies are unique in intising all kinds of people in the hope of a potential match.A lot of money was spent to advertise on TV, to lure potential victims like myself into their scam practices. Again I say, its my fault, out of pocket of only $110.00 Canadian funds, no big deal. One must only imagine how much money was lured in, in their coffers. Millions!. Its hard to imagine that the US government allows this kind of scam to continue on both sides of the border. Their licensed by the State of California,which is a sad event for the State to continue granting their license to do business. My story started in February 23, 2008. Intially had 34, potential matches, I discarded all because of profile and age differences. I wrote to them, that the ladies in question have the average age of 52.3 years of age. Out of 34 ladies, 22 had photos. My God, my mother looks better than they are. Of course one may ponder, a photo does not show the true person. I had a level 5 communication with the last one for a meeting of minds over a cup of coffee, perhaps I was wrong. Sorry to say, the poor lady was recently separated and had 4 children to support.Her profile said divorced with no kids. Later, I sent a memo to e Harmony to close all matches which were presented to me. A new set of re editing profile-matching was put in motion, looking for a lady from 18-45 years of age,I changed desired distances from 50 miles to 300 miles. As of today, no response, and I don't expect any. I research entitles not only finding out that all over North American, people have been misled and continue to be mislead. If any one wants to write a formal complaint letter to e Harmony : 300 N. Lake Ave., Ste., 1111 Pasadena, CA 91101 Phone: 626-795-4814 Fax: 626-585-4040 Or email to the many so called Management officials, here's their web site: http://www.pinoy.ca/eharmony/235 This Canadian is certainly out of pocket of $110.00. But the last! I will certainly email this memo(e Harmony Consumer Complaint Story) to this web site but also forward this same memo to all e Harmony board of directors. One may question my motives of even writing any formal compliant, for I know it will go to deaf ears. I do not wish to receive back any refund money. But I promise never to be lured to any such Scams again. If I had known the facts before hand, I rather have given my money to help children in need in my community, rather than making e Harmony's their pockets larger. Stay turn. will I ever get a response from them. I don't think so.

eHarmony_Consumer_Complaints

eHarmony has been a real ripoff. The only guy who was intested in me was a scammer, Ben Gray from Accra, Ghana. And the Interpol of Scotland Yard has a file on him. He has been kicked off of match.com. He also goes by the name of Ben Berko of Berkomines@yahoo.com. He asked me for money after professing his undying love for me. He is a real slick con artist who knows what women want in security, emotionally and financially. A real ass hole he is.

eHarmony_Consumer_Complaints

I never di join, thank goodness. I was especially turned off when I indicated in my profile request that my "match" be my age or close. I also asked for someone who had been to college. What I got were old men--in their 70s living more than 800 miles away. One old man was a truckdriver. This site is definitely a scam. A friend of mine signed up and for a year of membership got one date with a man she was not even attracted to. Don't waste your money! I sure am glad I didn't!!

eHarmony_Consumer_Complaints

All if not most of these so called matches are out of date , this service is totally bogus DO NOT WASTE YOUR MONEY

eHarmony_Consumer_Complaints

I havae been trying to change my primary photo and by clicking on changing primary photo and there is no contact at all.

eHarmony_Consumer_Complaints

I havae been trying to change my primary photo and by clicking on changing primary photo and there is no contact at all.

eHarmony_Consumer_Complaints

The "matches" that EHarmony supplied were expired, meaning that the people I was matched with no longer subscribed (and now I know why!) and could not answer my questions or emails. There is a link to renew, renew, renew, or update and pay more, more, more, but absolutely no way to contact them to cancel. EHARMONY IS A TOTAL RIPOFF MASQUERADING AS A CHRISTIAN WEBSTIE! They will eventually reap what they sow. In the meantime, count me as a hapless victim. I'm not the victim type so I'm warning others. DON'T TRUST EHARMONY!

eHarmony_Consumer_Complaints

I registered on Dec. 31, 2007 and have only had three contacts in three months. What a rip off!

eHarmony_Consumer_Complaints

My complaint is basically deceptive advertising and lack of response from there customer service via email request. 1st. - during the initial browsing on what they called a free comunication weekend the matching sends numerous email match's in your area but of course no pictures of match's unless you subscribe as well as the comunication method is a fill in the blank question that a member may ask you questions "guided comunication" which is a joke. 2nd. then I finally decided to subscribe on the last chance spring offer and my original fear which came true was they try and auto-renew after your period runs out meaning they have your credit card number and charge - well the deceptive part of this is they say during the process that when you get to the confirmation page you can dis-able the auto renewal feature but no valid link was listed and I emailed the support staff asking them on steps to disable the auto renewal to my credit card and no response at all - so this business practice prompted me to immed. cancel my subscription and I anticipate problems with charges on my credit card and will likely end up in a dispute charge process. Thanks for your website - I really hope that someone has launched complaints to the AG office on eharmony. Steve - Texas

eHarmony_Consumer_Complaints

Where do I start? I thought eHarmony would be a positive experience. I'm 61, been told that I'm handsome, I'm in better shape than I was 5 years ago, I exercise regularly and I get matched with a 60 year old woman who looks like my Grandma! I have had over 200 "matches" in less than a month. You all know the story there . . . no pictures . . . etc. Anyway, I just want to get out and at least get some of my money back.

eHarmony_Consumer_Complaints

Not only is everyone on this site , ridiculous they auto renewed after I cancelled and screwed me out of another fifty dollars!!!!!!

eHarmony_Consumer_Complaints

I wrote a comment about "What are you passionate about" I wrote a small clip about Hating Cats in there. The same day, Eharmony Froze my account until I changed the material. I was still in the account creation section and my account was turned off because they felt that Hating Cats was too violent and inappropriate for eharmony. It has been 3 days now of me paying for this subscription, and still, they have not turned it back on. Through a million Searches, I finally found their number. Hopefully calling them will do the trick. 1800-648-9548

eHarmony_Consumer_Complaints

As an on and off member of Eharmony since 2004, I can tell you from personal experience - save your money. My personal opinion, which seems to be shared by many, is that the eharmony service is mostly hype, preying on the emotions and hope of singles, utilizing deceptive business practices and outright fraud, skirting on the very edge of ethics. Customer service is horrible, and contrary to the commercials, you have far less control over your success than on other major dating sites, with arguably, less results. Anyone signing in within the past 3 months will have noticed the ballooning number of advertisements, turning the original dating service into a commercial ridden site with a secondary task of matching couples. One would think that the anticipated revenues from these advertisement would allow eharmony to reinvest into infrastructure, but unfortunately, bandwidth hungry ads combined with “free weekends” have and continue to crush EH’s infrastructure, resulting in frequent outages during which paid and non paying customers alike aren’t able to access their accounts. Rather than attempt to fix the flaws and shortcomings of their service, eharmony instead chooses to add more and more disclaimers, and make it harder and harder to express dissatisfaction. For those of you have had similar experiences, stick with me; this may still be helpful for you – you may still be able to get some benefit out of the service without expending any more money. For those who have not yet joined, or are reading this prior to making your decision, this may well save you time, money, and aggravation. I’ll explain how the service is supposed to work, how it really works (and doesn’t) and how to get your worth out of it. I’ve always been a firm believer that if you don’t adjust your business model, your customers will adjust it for you. Fortunately, that seems to be the case - many users are beginning to leverage the shortcomings of the eharmony service to their advantage. For those who may not choose to read this entire editorial, let me quickly touch on their success rate. I have been told over and over by EH customer service representatives that EH has “millions” of members, that several thousand people join each day, and on average, 95 people get married each day. In fact, they’ve even made that message part of the music on hold as you wait patiently to speak with an agent. I’m not a math major, but check out the math. If you were taking a test, and there were 5000 questions, and you got 95 of them right, your score would be 1%. If you dropped that number to 4000, your odds go up to 2%. Either way, you would fail the exam. Graciously assuming a user base of 2 million subscribers, the success rate doesn’t even register. Combine that with the common customer service statement that “this takes time”, and this translates to you spending several hundred dollars, on the 1% (or less) chance that EH will successfully match you. Add to that the frustration that EH, not you, is in control of whom and how often you are matched, and you have just paid money to be conned, frustrated, cheated, and ultimately, ignored. I will say again what thousands of other unhappy customers have said. Stay away. Retain control by signing up with one of the other popular services where you are in control of your own matches. Although EH can claim a success rate greater than 0%, I’m convinced you would have better luck playing the lottery. Now let me help those unsatisfied customers from whom eharmony has unfortunately already stolen money - here’s how to reach them to complain. Presumably because of an exponentially increasing number of customer issues, eharmony seems determined to make it more and more difficult for customers to voice their dissatisfaction. Previously, you were able to email, call, and write to eharmony. Today, emailing is no longer an option unless you use their predefined form (you cannot send an actual email, it will bounce). Telephone support is swamped and limited to basic technical service issues. Anything else, and you’re advised to write to the corporate office, and then hung up on to clear the line for the next dissatisfied customer. Still, the place to start is via telephone, and to that end, here is the “current” customer service number: 1-800-648-9548. I say “current” because the number has changed, and upon pointing that out to an agent, he confirmed that there were indeed (as of now) “about four numbers”. As their web pages continually evolve, the phone number moves as well, and it’s not easy to find. If the phone number has again moved, and you’ve paid by credit card, call your credit card and ask for the phone number eharmony has listed on record.) As I write this today, it’s hidden behind a link listed as “email us”. Not exactly intuitive, but during one of my most recent calls to customer service, I asked to be walked though the process to find the again “moved” number. If you’re curious, click on “Help” at the bottom of the main page, then “technical issues” in the left frame of the resulting page. From the next page, find the link labeled as “email us”, which one would first think was a hyperlink to a customer service email address. Not so. Click that link, and you’ll be taken to a page containing a form to email customer service, which just happens to list a phone number. Unfortunately, that phone number won’t do you a lot of good if you’re trying to get any real satisfaction. Over the last 6 months, I’ve noticed and been told (by the agents themselves) that the agents are busier than ever. It seems that the number of complaints has grown significantly faster than the number of agents able to address them. Every instance I’ve called, whether early morning, afternoon, or late evening, I’ve been greeted with a pre-recorded message indicating “we’re too busy, please call back later”. If you do have the patience (or determination) to remain on hold long enough to get a live person (sometimes more than 45 minutes), you’ll probably be disappointed. The reps at the other end of the phone are there primarily to answer “how to”; they will NOT help you with a service complaint. (In very rare instances, they may offer to extend your service by a few days or maybe a week.) They will instead, advise you to write to eharmony corporate, detailing your complaint, and then wait for a response, all the while, watching the time on your subscription tick away as they waddle through the piles of complaints they receive. So – for those of you who haven’t signed up yet, a word of warning to those considering “free weekends”. Although it is true EH will allow you to take a personality profile for free, as well as set your matching preferences, then be presented with an initial group of matches, you are NOT allowed to view their pictures (if they even have any), or communicate with your matches until you’ve paid. The exceptions to this are the “free communication weekends” – you’re allowed to engage in limited, but not full, communication with matches, yet still, not see their photos. It’s been said nothing is free, and this con is no exception. Discussions with customer service confirm; EH is betting that they’ll hook you, and that your deep desire to find the love of your life will override your good judgment – manipulating you into turning over your credit or debit card number. In reality, many people get irritated when they find out that the “free” weekend isn’t all they thought it would be, and then abandon their profile. Stop and think about that for a minute. Just as you, as a potential subscriber, are signing up for free, so are thousands of others. What does that mean? As a subscriber, each time a free weekend comes around, you get matched with a new group of matches with whom you can’t communicate, and the influx of those matches causes the EH system to overload, repeatedly preventing you from logging in. As a non-subscriber, it means that the people you’ve been matched with and may become excited about meeting, can’t communicate with you either, even if you hand over your payment, and the influx of users prevent you from getting full use of that “free” period. So you’ve spent the weekend trying to log in, or, maybe you’re lucky enough to be able to communicate with someone. Now you’re hooked – you think you’ve found the one, but come Monday, you can no longer communicate. What do you do? Pay – only to find out that the apple of your eye isn’t what you expected, and you can’t get your money back. Here’s how the process is supposed to work: You, as a potential subscriber, start by taking a lengthy survey, called a “personality profile”. The current survey is considerably shorter than that which was in place in 2004 (which took a little over two hours to complete). Eharmony markets this profile as the method by which they will find “your match”, though, it appears more that these are questions designed to analyze you, a big part of which is to determine whether or not you’re happy, and what percentage of the time you “are” happy (the competitor site “chemistry” parodies this assumption in their own commercials). It’s at this point where eharmony informs you whether you meet their requirements to join, or aren’t happy enough, often enough, and refuse to allow you to join the service. Think about that. Some people who are searching for their other half are turned down, because they’re not happy about being alone. Presuming you “pass” the “entrance exam”, the next step is to set your search parameters. In comparison to other services, eharmony offers you far fewer search options; instead, boasting that, using the results of your personality profile, you’ll be matched only with people who have been determined by their system to be “highly compatible”. You’re given a recommended age range, (which you can override), then allowed to choose the religion(s), race(s), smoking and drinking preferences, a distance radius, and whether or not your matches should have kids. Unfortunately, EH doesn’t respect those settings – and within the past year, they’ve implemented something called “flexible matching”, which any google search will confirm, the majority of customers think is just a way to present you with “something” when in fact, they have “nothing”. In this way, the are able to say they have delivered matches and are fulfilling the contract. Flexible matching in itself is a misnomer – the whole marketing of the EH system is that you’re matched with other people based on their 29 dimensions of compatibility. A flexible match is someone outside of those 29 dimensions or outside of the parameters you’ve established. The result? In extremely rare instances, you MAY decide that you’re interested. Keep in mind, usually, you’re not. And it’s still a two way street – the attraction must be mutual. As an example, EH may match you with someone hundreds of miles away, even though you’ve stated that you wish to look within a 50 mile radius. Or – maybe you’re matched with someone who has three children, even though you’ve stated you don’t want to be matched with someone who already has children. Once you’ve been presented with an initial set of matches (who may or may NOT be subscribers), paying members are allowed to engage into a 4 step communication process, in which, either of you may choose to communicate or not and reveal photos or not. Once in the process, either of you may choose at any time to cease communication by “closing” a match. In the first step, you each pick and answer 5 multiple choice questions from a pre-defined list. Next, you and your match exchange your “must haves” and “can’t stands” – again, from a predefined list. Next come three essay questions. Assuming you both make it this far, you’re presented with a “safety message”, and then allowed to enter into the last step; “open communication” - a basic email system. Again, many of the profiles you may be matched with belong to people who have signed up, but not paid. An important note – EH DOES NOT make a public distinction between active and inactive profiles, another common complaint cited in internet reviews. You (whether a paid subscriber or not) have no way of knowing whether that match is an active subscriber or not (meaning, able to communicate with you or not) – a practice that Yahoo Personals was called on in the subject of a class action suit, subsequently settled. This communication process continues for as long as your subscription is valid, or until you become aggravated with the service and quit. Here’s another common complaint and misconception regarding matches. One would think, that the EH system would reach into the millions of members, determine whom you’re compatible with, and present those matches to you, all at once – to look through and deliver to you. Not so. Matches are sent to you- but not all at once. And again, those matches aren’t all current members. In my personal experience, (confirmed by other members) if I get 7 matches, 3 of them will state in their profile, “no longer a member”. Worse, I’ve been matched (as have others) with people who have been members for months or years, before being paired with me. When confronted with this information, EH vehemently denied this could have happened, insisting that matches are made as users join the service. After pointing out three instances where this was not the case, the customer reps offered the possibility that the match may have chosen to “retake” their personality profile. Further discussions with those matches revealed no such retakes, and eharmony chose to avoid the questions. From a business perspective, financially, it isn’t in EH’s interest to provide you with all of your matches at the same time – they don’t get paid if or when you find your soulmate; they only generate revenue from your monthly subscription fee. Similarly, it doesn’t make sense for them to let you know who is or is not an active subscriber. They match you with inactive (and active) members, hoping that one or both of you will be interested enough to hand over a monthly fee. The more people that sign up, the more active they can make the matching process appear. They needed to find a way to generate more revenue, to supplement or make up for subscription fees. The solution? Advertising. By failing to distinguish between active and inactive members, they’re able to artificially inflate the “subscriber” count – and then – using those artificially high numbers, sell advertising. It’s similar to a newspaper – not everyone necessarily reads the paper, but the newspaper is able to say “ we deliver to x subscribers” and are able to sell advertising based on that volume. As of late, and previously touched on, EH’s web pages are overloaded with advertisements. If you watch carefully, you’ll see that some of the pages are coded such that the advertisements appear even before the match information (which you’ve PAID for) – further clogging the infrastructure and slowing the system. The next most common complaints regarding matches seem to be the quantity, quality, and frequency of matches – mostly because subscribers expect more based on the 29 dimensions. Many people (and I can personally attest to this) claim that during your subscription, the frequency and quantity of matches is minimal. As your subscription nears expiration though, EH sends you a burst of matches – hoping that at least one of them sparks an interest enticing you to extend your subscription. Unfortunately, as already stated, those matches may not be active, but worse, EH doesn’t guarantee the information contained in profiles, and now, posts an even broader disclaimer. The result? Personal experiences (confirmed by internet reviews) – inactive matches, matches claiming to be local, but really from Russia, or matches claiming to have no children, but every third word of their profile talking about their 4 small children that mean the world to them, with 5 photographs of the match with their children. Others have even reported matches really being married, or from Nigeria scamming for money. Now – aside from the obvious, why would this be frustrating? Mostly, because you’ve paid for a service – marketed to be – matching you with someone who MATCHES you on 29 dimensions, to find out you’ve been “matched” with a fraud. EH markets “removing” the guesswork and matching you with “highly compatible matches”. When I confronted the customer service reps with this information, I was told that we’re only matched with “active users” – but they have so many members joining each day that they’re unable to check the profiles. This didn’t make sense, so I asked for a definition of “active user”. It turns out that determination is made by how often the user logs in, not necessarily whether they are a paid subscriber. (Remember this; it will come up later). Many people join eharmony thinking that the 29 dimensions of compatibility are some magical formula guaranteeing that eharmony will find their soulmate by scanning through the millions of subscribers. Realistically, the only difference between eharmony and other sites is that other sites allow you to see ALL profiles on their system at that time, and then pick from those profiles. Granted, those profiles may also be non-members – but at least with those sites, you are in control – you write to or wink at whomever you are interested in, and then the two of you go from there; ignoring the advance, politely declining, or entering into communication. With eharmony, THEY are in control, matching you with a fraction of those whom they’ve determined you’re compatible with, at a time of their choosing. And as we all know, in life and relationships - timing is everything. So – how do you get your value out of this service if you’ve already been taken advantage of? How do you fight back from being matched with non-members or fraudulent members? Sadly, complaining doesn’t seem to be working. Rather than come to the table, EH responds to complaints by rationalizing their behavior in the FAQ section, and posting more and more disclaimers on the web site. It appears as though users will need to force eharmony to change their business model, to validate profiles, remove inactive members, and deliver quality matches to you. How do users do that? Cut off the funding. If you expect to have any chance of success though, be honest with the other members, while maintaining your safety until you’re ready to divulge that information to a match. Read on. First, establish an anonymous email account. Do not use an email address with a cute meaning, or worse yet, your name. Sign up with one of the major free mail providers and create a new address containing a mix of letters and numbers that have NO meaning, setting the “from” address as “[first name] from [your city] on Eharmony”. This will allow you to maintain your anonymity but still allow you to be recognized by other EH users as they associate your profile and email. Do NOT use this email address for anything else. Now – recall that EH has admitted that they don’t have the “time or resources” to check through “millions of profiles” for accuracy or content. Members have caught on and have used that flaw to their advantage, by placing – in their profile, statements to the effect of “I’m not a subscriber, but you can reach me at this email address”. (Unfortunately, some of those people publish email addresses that reveal personal information; something that EH tries to restrict – for your own safety. If you choose to follow this route, use the anonymous email address.) Now, recall that EH will continue to use YOUR profile AFTER your subscription has expired, presenting it as an ACTIVE profile, to con new or existing users into thinking you are a CURRENT subscriber. This means, as long as you continue sign in to your account, (whether paid or not) they will consider you active, and match you with OTHER active and inactive members, though YOU, as an unpaid member, will not be able to see your match’s pictures (if they have any). Many users have begun to use this flaw in the system to their advantage as well, using their profile embedded email addresses to communicate with matches, sometimes going direct to open communication, some using the format of the 4 step process. Using the listed email address, members remain anonymous until they’re ready to share information, while remaining control of being able to respond to or decline requests to communicate. So –what if you’re totally fed up with the system and have no desire to use – be used – any longer? You have several options – sign in and instruct eharmony to remove your profile, or – remove all your photos and text, other than “NO LONGER A MEMBER”, however, internet complaints reveal that members continue to be matched and receive matches from EH even after they’ve requested to be removed. Whichever you decide, to be fair and or helpful to the other subscribers, you should let people know how dissatisfied you are by removing your profile or stating your dissatisfaction in your current profile.

eHarmony_Consumer_Complaints

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eHarmony_Consumer_Complaints

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eHarmony_Consumer_Complaints

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eHarmony_Consumer_Complaints

I am 5'7" tall and weigh approximately 175 pounds. They continually sent me men who are under 5'6" tall. I had tried to make changes to stop this, but to no avail. I am a professional woman, very attractive, 50 years old, make a decent salary, own my own home and am very independent. My favorite "match" was the 57 year old man, on SSI living with Mom and Dad in Mom and Dad's trailer. His pic was actually in front of the trailer. I would say there was a good chance he changed a transmission just prior to the pic being shot, he was covered in muck!!! My account has since expired. I would say to anyone considering giving it a try..RUN!

eHarmony_Consumer_Complaints

I have to agree with the majority here. I worked for IBM and I am quite familiar with filtering potential and what is possible. I signed up and took the lengthy survey. Fortunately, I was accepted (unlike some unfortunate others - which I don't understand). You can't browse or search - they send you matches they believe are "right". Well, I posted 4 pics (the max) and stressed that height and age were important to me. My "matches" came back in a day or two. NOT A SINGLE PIC! I'm not looking for a super-model, I just would like to know who I'm dealing with - fair is fair. Not only that but these ladies were either much taller than myself or too young - UGH! So I called and complained. They gave me the company line that nothing matters but their precious 29 factors. I went on Match and it is working just fine, thank you very much. Good luck to all. We deserve to be happy.

eHarmony_Consumer_Complaints

I can't log on once i log off.I have already changed my password once.I can't email you from your site. it won't let me .It just comes back to sign in again.It won't take my info.Why am I having this much trouble? This is my first try at online dating and it's giving me nightmares

eHarmony_Consumer_Complaints

Re-enrolled in eharmony a few nights ago having reset my settings to look for matches in Ireland. The system yielded a sum total of ZERO matches so I called customer service. I requested information on the number of members in Ireland, was given vague rejoinders, some of which were patrnonizing and insulting so I requested a full refund immediately. Of course, after a lot of double talk, I got no satisfaction and was directed to their P.O. Box to write a letter.

eHarmony_Consumer_Complaints

I joined eharmony approx. 1 yr. ago, thinking it would be a better option to traditional dating methods. Not being certain how to set up the account, I spoke with a customer care specialist initially, and she set up the preferences for me. I was grateful, and began my 1 year on eH At first I recieved matches mostly in line with my geographic area and professional expectations. Within 3 months however, I began getting an overwhelming number of matches at great distances from me(several states away) and not in line with the intellectual or emotional expectations I would have expected. I attempted to alter account settings in line with my preferences, but found the site burdensome. Finally, I decided to end my association with eH just before our 1 year anniversary. I was tired of messing with the whole thing. Following the prompts and links in their account settings area, I clicked on the "cancel account" link. I followed what options I was given, and the screen told me my account was canceled. A month later my cc was billed for a month's subscription. Again I attempted to cancel. Again I was told my account was finished. I replied to the email I was sent telling me my subscription was going to auto-renew, with no answer. Finally I phoned the number on my cc statement, and the customer service person told me that I hadn't done what I was supposed to do. There was no record of my contact. I walked her through the website access I had, (and had told me I couldn't have done), and essentially refused to refund the incorrectly billed amount. I was informed that I must be the defective one, since eH has blah blah members, and so many marriages, and their success is so fantastic. I had over 400 matches ( 90% out of state, couldn't spell, and had little to say in their profile. I think they are more interested in bulk than quality. I do not recommend them, and have not recommended them to friends and acquaintances that have inquired. Barbara Former eHarmony Client

eHarmony_Consumer_Complaints

I gave them my card info, then it scame back as "rejected" good! Nothing wrong with my card, but they wanted me to give them another card. Ya RIGHT! I'll bet they have charged my original card and I'll bet I am going to have to fight them to get my money back. But please don't blame "Christians" because of some crooked site claiming to be Christian.

eHarmony_Consumer_Complaints

Wow..I have just spent the last hour reading the stories. I have had many similar experiences. One person, named Richard, from GA was one of my first contacts. He has a daughter Rose and his wife and Rose's twin brother were killed in an airplane crash. He suddenly needed to go to Ghana, Africa to supervise the construction of a hospital. When I requested, he actually sent me construction pictures of a building. It was sweetie and these "canned" love messages I think pasted from Lovingyou.com (I googled a few of them and ended up on this site). He wanted me to send him a gift for his daughter's birthday. He could not find a PSP and was really sad and would I send him one. Then, later when he was in Africa, his clothes were stolen so could I send him jeans. I have had similar "Africa" experiences since Richard. They get very upset when you do not send them money. And notice the more upset/angry they get, the more broken their english becomes. Contacted eHarmony and I was told, basically, "sucks to be you". You left the "security" of eHarmony and communicated outside, so it is not their problem. As of now Richard has not been terminated (not that I know of), but three others have been. Like many of you, it became of "game" of sorts to see what they had the nerve to ask for. And when you do not give them what they want, I broke his heart..how could I do this. Whatever.......Check back later...I have another story to tell, but it has not fully developed yet. Eharmony sucks! I rather stay single, or do it the old fashion way...a chance meeting or meet a friend of a friend.

eHarmony_Consumer_Complaints

Wow..I have just spent the last hour reading the stories. I have had many similar experiences. One person, named Richard, from GA was one of my first contacts. He has a daughter Rose and his wife and Rose's twin brother were killed in an airplane crash. He suddenly needed to go to Ghana, Africa to supervise the construction of a hospital. When I requested, he actually sent me construction pictures of a building. It was sweetie and these "canned" love messages I think pasted from Lovingyou.com (I googled a few of them and ended up on this site). He wanted me to send him a gift for his daughter's birthday. He could not find a PSP and was really sad and would I send him one. Then, later when he was in Africa, his clothes were stolen so could I send him jeans. I have had similar "Africa" experiences since Richard. They get very upset when you do not send them money. And notice the more upset/angry they get, the more broken their english becomes. Contacted eHarmony and I was told, basically, "sucks to be you". You left the "security" of eHarmony and communicated outside, so it is not their problem. As of now Richard has not been terminated (not that I know of), but three others have been. Like many of you, it became of "game" of sorts to see what they had the nerve to ask for. And when you do not give them what they want, I broke his heart..how could I do this. Whatever.......Check back later...I have another story to tell, but it has not fully developed yet. Eharmony sucks! I rather stay single, or do it the old fashion way...a chance meeting or meet a friend of a friend.

eHarmony_Consumer_Complaints

So much for their screening process...I was matched and met a transsexual-didn't know it by her PROFESSIONALLY retouched photos and voice. When we met I knew immediately she was a he...big feet and hands plus an Adam's apple. Also, I am a very fit and athletic person (cycle over 200+ miles a week and work out) Looks and attitude about fitness are very important to me. Well, I get matched with cows who the most exercise they get is pushing the remote on the TV or getting up to get another pint of Ben & Jerry's. EH claims that looks are not important to the long term stability of a relationship-but most will agree that they are. It is not so much the looks, but the attitude of not wanting to live a healthful life that I take issue with and don't want to be matched with people who are obese or overweight.

eHarmony_Consumer_Complaints

I JOINED E-HARMONY ABOUT A YEAR AGO. THEY SENT ME PEOPLE I WOULD NEVER GO OUT WITH. PLUS...THEIR FREE TRAIL MEMBERSHIP DOESN'T WORK. YOU SPEND TIME ANSWERING ALL THE QUESTIONS ONLY TO HAVE TO JOIN, THERE IS NOTHING FREE.

eHarmony_Consumer_Complaints

My friend met someone on Eharmony.com. Turns out he was married. They don't do background checks, so that point alone should raise a red flag. She dated this guy for a while and when she was comfortable with him, he stole her debit card, along with bankrupting her account, stole her car, forged her title, all in one day and gave her car to HIS WIFE. This is Eharmony? More like Ehorror. Stay away!

eHarmony_Consumer_Complaints

For the past month I have had trouble getting to your web sit but no other web site. You need a new server. It takes 30-45 minutes to get to my matches.Also your adds delay getting to the site I don't need more ads. I am I member already. Please get a new server or refund my money! John O'Brien johnwobrien21@embarqmail.com

eHarmony_Consumer_Complaints

THanks for giving me the lowdown on "Danny from Huntsville, TX". The e-mail he sent was "Bryant Lasson" and an IM was for "timmydear". I, too, wondered about the professed education yet poor grammar and punctuation but attributed it to too much IM'ing. He had just mentioned that his computer was broken, but had not yet asked for money. He seemed like a nice enough guy, so was going to communicate on an old e-mail address, but am glad to have read this to have saved the time and trouble. I really don't like that I haven't been able to reach ANY customer representatives about problems and was surprised but relieved to hear that the creepy Derrick from Ontario was removed. That gave me a false sense of security that things would be better. Thanks for the stories and make sure to keep passing the word about not sending money -- that's always a scam!

eHarmony_Consumer_Complaints

signed up for 6 months.most of my matches where closed before i got to read them or werent a match at all meet three woman in person.one had a bfriend one didnt want to meet anyone says she wasnt ready and third was was married.most matches never return my emails.what a waste of time and money

eHarmony_Consumer_Complaints

check the ip address before going to long with anyone. More scammers on eharmony than ticks on a goat.most from nigeria

eHarmony_Consumer_Complaints

Charged my credit card before I had a chance to cancel. Told me I must cancel 24 hours before experation. But they charged me 2 days before. No good response. You have to cancel way before, and then they let you use the service until it expires.

eHarmony_Consumer_Complaints

Stay away from Richard Waters from Kingsland, GA. He is scamming my friend who is foolish enough to fall for his story. He says he owns a construction business and he had to leave to go to Accra, Ghana for his business. He says he is working on a hospital there. He says the same things I have heard from all the other scam stories. Just beware of him and be smart!

eHarmony_Consumer_Complaints

I also had a bad experience with Ferdinand from Huntsville... Once, we started open communication, he went by the name of Bryant Lasson. He told me that he was working in Nigeria in the oil business. One day is machine broke and he asked me to send him money to be able to fix it and finish his contract...about $550. I google his name and found this page...Thank you to the canadian girl for her message! It saved me some money! A girl from Louisiana

eHarmony_Consumer_Complaints

They renewed my subsription and I never authorized them to do so and they will not cancel my subscription

eHarmony_Consumer_Complaints

Been a member on & off for 2 years. Everytime I cancelled I got enticing matches so I would swallow the bait & renew. In 2 years I have had maybe 3 dates! Just cancelled again & I get maybe 8 women who selected me. I have been a member of American Singles during the same period & had a lot of dates. Just joined Grear Expectations its not cheap but I am getting dates, 3 in a month with a couple more to schedule. Stay away from E harmony it doesnt work!

eHarmony_Consumer_Complaints

More people need to know about the potential of Fraud on E-Harmony. I was matched up with an individual who claimed he was an Architect living in Huntington Beach, CA but was raised in Manchester England. When we first started chatting, he told me that he had just gotten a job in Lagos Nigeria to renovate a building into a mall and that he would be out of the country for 6 - 8 weeks. He asked if I would continue chatting with him via IM while he was there working. For the past 2 1/2 months, we have been chatting via telephone and IM. On the day he was suppose to complete the project, he calls me saying that he is short 4,000 in paying the tariff fee on a shipment he ordered to complete his project. I kind of suspected something was going on, but when he asked me for money, I immediately knew that this was a scam. Be Careful on E-Harmony. They do not do identity verification on their subscribers so they could be setting you up with murder's, rapists, thieves. etc. I have also heard bad things about RelyID, that it is not identity verification, but subscribers promises of their identity. Just another E-Harmony rip off.

eHarmony_Consumer_Complaints

I'm so happy to have found your site and gotten confirmation of my suspicions so quickly. Same story as the others. Larry Atkins from White Hall, AR, or so he said. I knew from the beginning that the choice of name was strange for someone of Spainish and African descent. Next, his parents were deceased and no siblings and a deceased ex-wife too. It was a bit too much for me, but then again his DEEP religion made it slightly plausible. On day 2, I called him on his scam and asked for direct proof of his existence. I'd already googled him, checked property records online for his home time and researched his supposed business as an investment contractor - all finding no results. When he mentioned attending a conference in Africa soon, I jumped right on the chance to tell him that I was aware of the romance scam and that I'd have no money to give. As any scammer worth their salt should do, he vehemently denied it, called me directly and left repeated voicemails, suddenly claiming that his internet wasn't working. Strange that an "international businessman" doesn't have better technology...a secretary (if not more)...hotel concierge, etc. What's more....his voicemails revealed an accent so thick that it was obvious this person hadn't spent a day EVER in Arkansas! I've gotta laugh though, because the truth is that had his hustle been different, I'd perhaps have paid him to keep the sweet talk and lovely emails coming. A girl could use a boost like that once a week, at least. I'm already paying a trainer, a housekeeper and a masssage therapist...what's another personal service professional. He did his job well afterall. All jokes aside now, I'll be cancelling my membership with eharmony. During this 6-month time, they just couldn't find a match anywhere near my NC home. Oh well...

eHarmony_Consumer_Complaints

I went through the same one month "trial" for $49.95. After the first month, they charged me $49.95 again. I spent an hour on the site looking for their number. After another hour of arguments, they gave me a refund. I also like this other thing they do. Twice, just as my subscription was running out, they sent me matches that were very attractive. We sped through the b.s. process of guided communication. After we got to "open" communication, I e-mailed them. No response from them for a few days. My subscription just happens to be running out. As soon as I renewed, I get a "closed" message from both chicks. Both cited their reason is that they are no longer interested in dating. Why are you on the site? The timing seems awful fishy to me. Seems like a scam.

eHarmony_Consumer_Complaints

I gave up with the complaint on the phone, the "supervisor" etc. I contacted the better business bureau (you can do it online) and got a full refund!

eHarmony_Consumer_Complaints

Hi, eHarmony automatically renewed my membership even though I had turned OFF receiving matches and they charged me $110.85 and I did not notice it until 6 days later and I called customer service and they said they will NOT refund any of the charge and that there was no person I could speak to in order to get a refund. I am contesting this with my credit card company.

eHarmony_Consumer_Complaints

DONT SIGN UP- IT'S A HUGE SCAM. I'm hopin I can stop a couple of people from paying for this service; plus, there aren't that many people who actually use the site. I'm a normal guy who makes a good living and was tired of the bar scene and figured I would try this site out; oh my God! I just wanted to meet some down to earth women; not on this screwed up website....DON'T SIGN UP. TO MANY JESUS FREAKS...AND PLUS PEOPLE ACTUALLY SOLITICE YOU FOR MONEY. Trust me, go to anyother site, I know a number of people who have met via match. Oh yeah, plus there is an group from Nigeria trying to scam people out of money....AND THIS IS ON A FRICKING CHRISTIAN DATING SITE..LOL! People actually solitice you for money on this site...these right wing Christians need to be shut down and just GO AWAY! Also, look around for a customer service representative number, and you won't see one. This is because they have so many complaints, that why would they take phone calls. Someone should shut them down via the Better Business Bureau.

eHarmony_Consumer_Complaints

The heavily advertised eHarmony "Free Communication Weekend" is a total fraud! 1. You can't see any pictures of the "matches", you have to subscribe and pay for that. 2.If a potential match wants to speak with you by phone, you can't do that either, you must subscribe and pay. 3. "Free Communication" what a joke/deception. You have to jump through hoops of dozens of back and forth questions, many of them are ridiculous, it would take many days to answer all the questions, by then, the fraudulent "Free Communication weekend" would have expired anyway.....and then guess what...you have to SUBSCRIBE and PAY for that - definitely not free. Someone should sue eHarmony for fraud and shut them down.

eHarmony_Consumer_Complaints

I am in the process of being scammed by the African Scam Ring. Thanks to all of you sharing your experiences I have'nt sent out any money yet. The match for Ferdinand from Huntsville Texas was sent to me. He also goes by the name of Bryant Lasson. The pictures he sent me were professional poses and small that the feature and details are hazy. As we got to the Open Communication stage he suddenly disappeared to Nigeria on a Oil & Gas Pipeline business. He claims to have a masters degree from the UK but his spellings and grammer makes me wonder how he got his degree. After a month of words of undying love and passion, he is supposedly very sick in Nigeria is urgently requires $320.00 rushed to him. Finding this site saved me financial grief. Thanks again. frustrated Canadian.

eHarmony_Consumer_Complaints

nigerian scammer from eHarmoney scammed me. said from ohio, in gas and oil biss. had to go to england on the day we were to have lunch. next thing he is all out of money, need to have money lent to him. more and more and more. friend looked up ip address and he was always in nigeria. his name is edward williams e-mail lovefaithinjoy@aol lovefaithinjoy@yahoo uses god alot in his e-mail don' be scammed by him

eHarmony_Consumer_Complaints

I REPEATEDLY SENT EMAILS CANCELLING MY MEMBERSHIP, BUT THEY STILL TOOK PAYMENT FROM MY CREDIT CARD. WHEN I CALLED TO COMPLAIN, THE CLAIMED NEVER TO HAVE RECEIVED ANY OF MY EMAILS.

eHarmony_Consumer_Complaints

I signed up about a month ago. Of course, as any one knows who has used eharmony, it sucks. They spoon feed information about your “match” to you. Typically then, during the course of the process, you or your match, find out something about the other that blows the whole deal. This is information that both parties should have had up front. I tried to cancel my account a week ago and was told my profile would be removed. All they did was cancel my “auto-renew” feature – my profile was still active. I don’t think it is fair that for all of those women take the time to read my profile and try to contact me while I am not even active. Match.com will tell you right in the profile when that last time the logged on – that is fair. Eharmony makes you think all these people are active and available. That is immoral and possibly illegal in Arizona (the old bait and switch). I called back again. One thing I have learned to do is record all telephone conversations customer reps. When Joey answered I immediately told him that I was recording the conversation. He said that eharmony is not able to accept calls that were being recorded and he hung up. Interesting to note that, in their initial message, eharmony states that this call could be recorded for “quality” purposes. In other words, every call that they receive is recorded – bet